An overview of how to use an IBAN or Manual Search to connect your international bank account
What is an IBAN?
An IBAN (International Bank Account Number) is used as a standard format across the UK, Europe, and many other countries to streamline and standardize international payments. If you have an IBAN, entering it is the quickest way to link your account to Qwil. If you do not have an IBAN, you can always manually link your account by searching for your bank branch.
How do I find my IBAN?
You should be able to find your IBAN by logging on to your Online or Mobile Banking platform, selecting an account, and viewing the account details. It can also be found on your paper account statement. An IBAN is always at least 15 characters in length.
Linking your account using an IBAN
Once you've entered your IBAN the blue Continue button will illuminate and you can advance to review your account details. Please review these details carefully to ensure they are correct - this will help avoid any potential payment delays.
Manually linking your account to Qwil
If you don't have your IBAN, or you'd prefer to input your account information manually, select the Add Manually button and you'll be prompted to provide necessary account information. Qwil will help you locate and verify your account, but please be sure to include as much current information as possible. You'll need to have the full name of your bank as well as the city in which it's located. A branch or transit code, or a routing or SWIFT number are optional, but helpful to make locating and verifying your account faster and easier. Next, we'll help you locate your branch.
Will there be an issue if the name on my Qwil account is different than the name linked to my bank account?
When you are linking your bank account to Qwil, you will see an "Account Holder Name" field. Please ensure that the name listed in this field exactly matches the name on your bank account to avoid any potential payment delays. You will need to re-link your account or link a new account to Qwil from your Accounts tab to update this information if needed.
How do I select the currency for my international payments?
Select your account currency from the drop down menu. Please ensure your currency setting matches the currency associated to your account to avoid potential payment delays. (Example: If you're based in Canada with a Canadian bank account, but its account currency is set up as USD, then you would select Canada as your country and USD as your currency).
What if I do not see my bank branch listed in the search results?
Please make sure you have entered the correct city and bank name. You can filter the branch results by searching by branch code (also known as sort code or routing number in many countries) or branch address. As long as the branch code is correct, you can update the address fields for your branch on the next page if needed. If your branch is not showing in the search results, please contact firstname.lastname@example.org and we’ll help you get setup!
Why am I being asked for additional account information?
Depending on the country of your account, we may be required to collect additional information for regulatory and compliance purposes. You may need to contact your bank directly for help with specific information. Please be sure that all of the information you submit is correct and current. If we attempt to send payments to an incorrect account it may result in delayed payment as well as additional service fees. If you have any questions, or need any assistance at all please reach out to email@example.com.
What if I need to change any of my banking details in Qwil at the final confirmation screen?
Please make sure you review and approve your account details before linking your account to Qwil. You will be able to click Continue to finish the process once you have scrolled down the page to review all information. If you need to make any changes, you can select the Back button and reenter the information.