Qwil requires that all users must be payable in our system before an income can be added for them.
If you try to add an income for a contractor or supplier who is currently not payable, you will see this message:
This is usually the result of a user not having completed onboarding to Qwil. This means they have to log in and link a valid bank account in order to become payable. If you see this message we suggest that you reach out to the user directly and nudge them to complete this step otherwise they'll continue to show as unpayable and won't be able to receive funds through Qwil. (*Note that the Qwil system will send a one-time automated email to unpayable contractors or suppliers asking them to complete the onboarding process).
If you have any questions at all, reach out to us at firstname.lastname@example.org.