CLOSING QWIL DEBIT CARD ACCOUNTS
On February 28th, 2021, all Qwil debit cards will be deactivated. You have until February 28th to use up any available funds on your card. Please review the Debit Card FAQ page for more information on how to use your funds.
What happens when I use up my balance?
Once the balance on your card reaches $0, your card will be automatically deactivated. No further action required of you!
Where can I spend with my card?
You may use your Card to make purchases at any location that accepts MasterCard debit cards. If you are concerned about not spending the funds on your card in time, we recommend purchasing a gift card from any online retailer for the card balance.
I didn’t spend my funds on time, what now?
If there is a balance on your card after the deadline, Qwil can refund this amount to a US bank. Please fill out this secure form to start the process.
How can I get a refund now and not wait until after 28 February 2021?
Qwil can only refund to USA bank accounts. Please complete this form with the required information for Qwil to validate your identity and securely store your information. Please note it will take up to 10 business days to process your request.
Can I transfer funds off my card by myself?
Many retailers allow you to purchase gift cards for any denomination you choose. This is a quick and easy way of moving the money off your card and onto somewhere else for future use.
The card can also be used at ATM’s for cash withdrawals.
How can I check my balance?
Please contact firstname.lastname@example.org requesting this, and be sure to include the following information so that we can correctly identify you:
- Email address associated with your Qwil account
- Address on file with Qwil
- Phone number on file with Qwil
- Last 4 digits of your Qwil debit card
I lost my card. How can I get a new one? What do I do next?
Qwil is not able to order new cards so we will need to follow the bank transfer steps instead. Click here to provide details and request a transfer of your outstanding balance to a US bank account.
What happens after 28 February 2021?
Qwil will email you and request sufficient information for validation and processing of a refund to your US bank account.